Shipping Policy
Effective Date: 09/04/2025
At Elevare Experience, we strive to provide a smooth and transparent shipping experience. This policy outlines our shipping terms for orders from https://elevareexperience.com.
1. Shipping Destinations
-
United States Only (48 contiguous states).
-
Future expansion to other regions may occur; check back for updates.
2. Shipping Costs
-
Domestic Shipping (US):
-
Free Standard Shipping on orders over $50
-
$5 Flat Rate Shipping for orders under $50
-
-
International Shipping: Not available at this time.
-
No Hidden Fees: All costs are displayed at checkout.
3. Order Processing
-
Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
-
Orders placed before 5:00 PM EST begin processing the same day.
-
Weekend or holiday orders process on the next business day.
4. Estimated Delivery Times
-
Standard US Shipping: 3–5 business days
-
Expedited US Shipping: 1–2 business days
-
Delivery times are estimates and may vary due to carrier delays, weather, or other factors.
5. Shipping Methods & Tracking
-
Carriers: USPS, UPS, FedEx, DHL
-
Tracking: All orders include a tracking number sent via email.
-
Insurance: Shipments are insured; contact us promptly for lost or damaged items.
-
Track your order: https://elevareexperience.com/track-order
6. Delivery Issues
-
Delayed or Lost Packages: Contact support@elevareexperience.com
-
Damaged Packages: Report within 7 days with photos; we’ll arrange replacement or refund.
-
Missing Items: Report within 7 days; provide order number and details.
7. Return & Refunds
-
Returns accepted within 30 days of delivery if items are unused, undamaged, and in original packaging.
-
Customers pay return shipping unless the item is defective or incorrect.
-
Refunds issued to original payment method within 14 days.
-
See our Return & Refund Policy for full details.
8. Incorrect Address
-
Customers must provide accurate shipping information.
-
If a package is returned due to an incorrect address, we’ll contact you for reshipment. Additional charges may apply.
9. Contact Us
-
Customer Service Hours: Mon–Fri, 9 AM – 5 PM EST
10. Updates
We may update this Shipping Policy at any time. Changes take effect immediately upon posting at https://elevareexperience.com.